Return & Refund Policy – Sanka Bookshop

Thank you for shopping at Sanka Bookshop.
We truly appreciate your trust in us and strive to ensure that every customer is satisfied with their purchase. If, for any reason, you are not completely happy with your order, we are here to assist you.

1. Returns

We accept returns within 7 days from the date you receive your order.
To be eligible for a return:

The item must be unused, unmarked, and in the same condition that you received it.
It must also be in its original packaging (including any tags, seals, or plastic covers).
You must have a valid receipt or proof of purchase.

Please note that returns are not accepted for items that show signs of wear, damage, or have missing components.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email or phone regarding the status of your refund.
If approved, your refund will be processed to your original method of payment (bank transfer, card, or mobile payment).

Please note:

Refunds will exclude any shipping or delivery fees from the original order.
Refund processing may take 5–10 business days depending on your payment provider or bank.

3. Exchanges

If you wish to exchange your item for a different book title, edition, or product, please contact us within 7 days of receiving your order.
Our team will guide you through the exchange process and confirm product availability.
Exchanges are only accepted if the returned product meets the eligibility criteria mentioned above.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

Gift cards or vouchers
Downloadable or digital products (e.g., eBooks, PDFs)
Personalized or custom-ordered books or stationery
Clearance or discounted sale items
Perishable or consumable goods

Please review your order carefully before completing your purchase.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or proof of damage.
We will arrange a replacement or issue a refund, depending on your preference and product availability.
In cases of damaged or wrong items shipped, Sanka Bookshop will cover all return shipping costs.

6. Return Shipping

If you are returning an item for any reason other than our error, you will be responsible for paying the return shipping costs.
We recommend using a trackable shipping service to ensure your return is safely delivered to us.
If the return is due to our error (e.g., wrong product, damaged item), we will provide you with a prepaid return label or arrange a courier pickup.

7. Processing Time

Refunds and exchanges will be processed within 5–10 business days after we receive and verify your returned item.
It may take additional time for your refund to reflect in your account depending on your bank or payment provider.

8. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

📧 Email: infosankabookshop@gmail.com
📞 Phone: 0758815979
🏬 Address: 51/C Sri Soratha Mawatha, Nugegoda, Wijerama

Our customer support team is always ready to help make your experience with Sanka Bookshop enjoyable and worry-free.